Privacy Policy

Introduction

Sun State HOA Portal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our HOA management platform.

Information We Collect

How We Use Your Information

• Provide and maintain our HOA management services
• Process document uploads, downloads, and sharing
• Send important notices and communications
• Manage user accounts and permissions
• Improve our platform and user experience
• Comply with legal obligations and regulations
• Prevent fraud and ensure security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Within Your Association: Other members and administrators of your HOA may have access to certain information as part of normal association operations
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of the business assets

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure hosting and infrastructure
• Employee training on data protection

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of certain communications and data processing

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings (such as document view preferences)
• Analyze website usage and performance
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Association documents and records are typically retained according to your association's policies and applicable laws. When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last Updated" date. Your continued use of our platform after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: